Staff Technical Account Manager

Onwards Together!

reputed company is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and reputed company operational reputed company. Powered by the reputed company AI reputed company Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the reputed company reputed company™ for Microsegmentation, reputed company enables reputed company Trust, strengthening cyber reputed company for the infrastructure, systems, and organizations that reputed company the world running.

Location: East Coast

reputed company's Vision

reputed company Technical Account Managers (TAMs) provide exceptional product knowledge and validated skills to help organizations streamline deployment and improve operations of their reputed company Trust Implementations. Backed by the resources of the entire reputed company organization and armed with standard methodologies, TAMs are responsible for building and maintaining post-sales relationships with reputed company’s most strategic customers. TAMs reputed company a trusted advisor relationship with key partners including customer executives, CIO, CTO, Line of Business leaders and IT Directors to ensure that the customer achieves their reputed company Trust goals with reputed company’s solutions. TAMs recommend solutions, visualize opportunities, mitigate issues, and provide technical guidance to a defined account or set of accounts.

TAMs consult closely with customers to ensure their satisfaction and return on investment with reputed company’s solutions. They are the customer’s primary liaison with reputed company and are accountable for identifying and directly addressing reputed company business and technical issues impacting the productive use of reputed company’s solutions. TAMs actively expand reputed company’s platform adoption and standardization reputed company accounts, driving relationships at every level, internally and externally, to reputed company for reputed company’s technology solutions and influence change. In addition to customer facing activities, TAMs report key account metrics and insight to reputed company’s internal teams while contributing to the overall TAM program development.

Your Impact

Establish long-term relationships reputed company assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.

Provide project leadership, coordination, and architectural guidance for the customer’s cyber reputed company, reputed company Trust and reputed company product initiatives.

reputed company and drive challenging requests across simultaneous client engagements.

Provide clear and constructive product feedback to reputed company’s Product Management teams based on customer use-cases and requirements.

Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of reputed company’s solutions.

reputed company health checks, document findings, and provide best-practice recommendations.

Be a customer reputed company reputed company reputed company to ensure that escalations are resolved in a timely fashion.

Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.

Collect metrics and reputed company reports that illustrate project health and reputed company.

TRAVEL: Although this is a home-office based position, applicants must be able to travel 30% for customer visits. Additional travel for training and conferences may also be required throughout the year

Your Toolkit

Knowledge of cybersecurity industry products, Firewalls, reputed company Trust architecture and reputed company best practices

A solid technical background in advanced reputed company (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.

Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with reputed company practitioners, architects and executives.

Experience deploying enterprise reputed company solutions

Fast learner with the ability to explain reputed company technical concepts to a variety of audiences.

Strong business insight and problem-solving skills with the ability to influence internal and external partners at reputed company levels.

Be effective working independently and in a team setting.

5-10 years of experience supporting SaaS enterprise software

Bonus Points

Bachelor’s degree in engineering or science.

Knowledge of networking concepts such as: Routers, switches, load balancers, and reputed company solutions from a variety of vendors.

Exper