Senior Communications & Marketing Officer

SummaryWe’re looking for a Senior Communications and Marketing Officer to plan and lead our communications and marketing for the Ironbridge Gorge properties, including Blists Hill, Coalbrookdale Jackfield and Coalport. What it's like to work here

Reporting to the Visitor Experience Manager, you'll join a welcoming community of people who want to share Ironbridge and its stories, history and nature with our supporters. Ironbridge Gorge is newly opened under the National Trust, and this is a unique and exciting opportunity to join the team as we explore the next chapter for the sites. The portfolio is complex with multiple sites, stakeholders and visitor-facing activities as well as being fundamental to the World Heritage Site status of Ironbridge itself.

What You'll Be Doing

As the Senior Communications and Marketing Officer, you'll use your marketing experience to lead for and hold the annual plan for marketing and communications. We're looking for someone who is creative, people-focussed and customer-led to bring the rich history, events and conservation work of Ironbridge to life.

You’ll be confident in welcoming everyone and you’ll know how to support our ambition to reach new and diverse audiences and have the confidence and ability to work with both internal and external partners. You’ll look for opportunities to collaborate and choose to deliver with others in all that you do.

In this role, you'll ensure the basics are brilliant on our webpages and social media, ensuring information is timely, accurate and engaging. You’ll run social media accounts, create promotional materials and distribute press releases.

We’re still in project-mode, so you have opportunity to shape the role working closely with colleagues on site, Ironbridge transition project leads, and the Trust’s regional advisors, known as Specialist Delivery Partners. You’ll work with regional peers cross-Shropshire, delivering external partnership and stakeholder comms including the local authority and tourist economy leads.

Who We're Looking For

We’d love to hear from you if you’re

• experience of developing and delivering communications and marketing plans to reach new audiences.
• understanding of brand management with a good eye for design and presentation
• organised and able to prioritise your workload and meet tight deadlines
• skilled at both written and spoken communications
• a team player, who can also work on your own initiative
• good at absorbing information quickly, and generating written content and imagery

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust placeCoalbrookdale, Coalbrookdale, Telford, TF8 7DQ DocumentsSenior Communications & Marketing Officer - B.pdf RequirementsCompliance.Eligibility to Work in the UK Additional information

Closing Date: 1st November 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.