Sales & Marketing Support Executive
Cradley Heath
up to £26,550 (DOE)
40 hours per week
Our well-established and industry leading client is looking for a proactive and organised Sales & Marketing Support Executive to join their team. This role will support the Sales and Marketing Director and wider team in delivering a high quality service to customers, while assisting with sales processes and marketing activities.
This is an excellent opportunity for someone with a background in sales support, administration, or customer service who is looking to develop their career within a fast-paced commercial environment.
Key Responsibilities
- Supporting account management and delivering excellent customer service
- Handling inbound enquiries via phone and email
- Following up on sales enquiries and supporting lead generation
- Processing sales orders, quotations, and invoicing
- Maintaining accurate records using CRM and internal systems
- Liaising with customers to provide updates on orders and deliveries
- Building and maintaining strong relationships with new and existing clients
- Assisting with marketing campaigns, including social media activity
- Supporting the wider sales team to ensure a smooth customer experience
- Carrying out general administrative duties (calls, emails, documentation)
- Assisting with export documentation, purchase orders, and commercial invoices
- Supporting internal teams such as despatch when required
Key Skills & Experience
Essential
- Previous experience in customer service, sales support, or administration
- Strong communication and interpersonal skills
- Confident using Microsoft Office (MO365) and CRM systems
- Good organisational skills with strong attention to detail
- Ability to manage multiple tasks and work to deadlines
- A proactive and problem-solving mindset
Desirable
- Experience in a sales or marketing role
- Experience supporting marketing campaigns or using social media
- Relevant qualifications in sales, marketing, or IT (e.g. ECDL)
Personal Attributes
- Confident, driven, and enthusiastic
- Friendly and approachable manner
- Strong team player with the ability to work independently
- High attention to detail
- Positive, “can-do” attitude
Additional Information
- GCSEs (or equivalent) in English and Maths are required
- Flexibility is required to support other departments when needed
- Opportunity to develop within a growing sales and marketing function
