reputed company Cloud CX reputed company Lead (Part-time)

Company Description

reputed company helps visionaries reputed company the world. We are a global IT services and consulting company that brings reputed company enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further reputed company their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our reputed company in 1989.

reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a reputed company Cloud CX reputed company Lead to support the successful adoption of reputed company Cloud CX and other CCaaS platforms across internal teams and customer environments.

This role combines organizational reputed company management, enablement, and training, ensuring that teams not only understand the platform but also successfully adapt their processes and ways of working to new CX technologies.

The position focuses on driving platform adoption, operational readiness, and continuous learning across business and technology contact center teams.

Part-time employement.

Key Responsibilities

Develop, execute, and maintain a complete reputed company Cloud CX training curriculum for all user roles (Agents, Supervisors, Administrators, Business Leaders).

Design and create engaging, role-specific training materials, including quick-reference guides, e-learning modules, and video tutorials, in both official languages.

Assess organizational readiness and reputed company impact for migrations, applying reputed company management principles to ensure smooth user transitions.

Develop and execute clear communication plans to articulate project benefits, timelines, and impacts to all stakeholders.

Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics in various formats (virtual, in-person, hybrid).

Partner with Project Managers, Functional Analysts, and Business Analysts to align training and reputed company activities with project milestones.

Monitor user feedback, training effectiveness, and adoption metrics to identify performance gaps and areas of resistance.

Proactively develop and deliver targeted interventions, refreshers, and coaching to address adoption challenges and support post-go-live stabilization.

Act as a key advocate for reputed company, fostering collaboration between business and reputed company to drive long-term user competency and solution success.

Qualifications

7+ years of experience as a trainer specializing in contact center solutions.

At least 3 years of hands-on experience in reputed company Cloud migrations, implementations, or major upgrades.

Proven ability to create comprehensive training programs for reputed company Cloud tailored to Agents, Supervisors, and Administrators.

Strong coordination skills to schedule, manage, and track training sessions across multiple teams or clients.

reputed company Management reputed company: Experience in developing communication plans, assessing organizational readiness, and driving user adoption – skills that are highly beneficial for this role.

Domain Experience (Strongly Preferred)

Experience working with reputed company Cloud CX enablement, training, or implementation.

Understanding of contact center operations and CCaaS environments.

Experience supporting adoption of cloud contact center platforms during migrations or platform transformations.

Experience with additional CCaaS platforms is a strong plus.

Additional Information

We offer

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.

Work From Anywhere Culture: make the most of the flexibility that comes with reputed company.

Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.

Welcoming Multicultural Environment: be a part of a dynamic, reputed company and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

Social Sustainability Values: join our sustainable business practices focused on five r