Lead ServiceNow Developer

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We're on the lookout for a passionate Lead ServiceNow Developer to stimulate innovation, lead a hard-working team, and craft the future of digital transformation!

Sopra Steria's Strategic Digital Services are once again growing their ServiceNow capability and are in the market for Lead ServiceNow Developers! We are seeking an experienced Lead ServiceNow Developer to drive the design, development, and implementation of ServiceNow solutions. In this role, you will direct a team of developers, collaborate with key stakeholders, and drive the successful delivery of scalable and efficient ServiceNow applications. You will be responsible for technical strategy, best practices, and innovative solutions to enhance business processes. We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities.

While the majority of your time will be spent working from home, this role is hybrid and there would be travel ad-hoc to our head office in Hemel Hempstead as well as various Sopra Steria and client sites.

What you'll be doing

• Leading and mentoring a team of ServiceNow developers, providing guidance on optimal strategies, development standards, and technical architecture.
• Designing, developing, and implementing ServiceNow applications, modules, and integrations to meet business needs.
• Configuring and customising ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
• Developing and maintaining integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID servers, and third-party tools.
• Ensuring the platform optimised for performance, security, and scalability while adhering to ServiceNow industry standards.
• Working closely with business analysts, IT teams, and other stakeholders to capture requirements and deliver effective solutions.
• Automate IT and business processes using ServiceNow’s capabilities, including Flow Designer and scripting.
• Solving issues, providing technical support, and implementing solutions to ensure system stability and efficiency.
• Running ServiceNow version upgrades, patches, and maintenance activities while minimising disruptions.
• Ensuring alignment to ServiceNow development standards, IT governance policies, and security guidelines.

What you’ll bring

• Proven experience working in a hands-on ServiceNow development role, with expertise and relevant certification; CSA (Certified System Administrator), CAD (Certified Application Developer) and CIS in ITSM, ITOM, HRSD, CSM, or other key modules.
• Strong knowledge of JavaScript, ServiceNow scripting (Business Rules, Client Scripts, Script Includes), Flow Designer, IntegrationHub, and REST/SOAP APIs.
• Experience integrating ServiceNow with third-party systems using APIs, web services, and automation tools.
• Experience leading development teams, mentoring junior developers, and driving technical initiatives.
• Strong analytical and troubleshooting skills with the ability to identify and resolve issues efficiently.
• Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.

It would be great if you had

• CTA (Certified Technical Architect)

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent

Location: Hemel Hempstead (Hybrid Variable)

Security Clearance Level: SC

Internal Recruiter: Jen

Salary: £75,000 - £90,000 dependent on experience

Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

We support the UK Government to tackle today’s biggest challenges. We combine technical expertise and delivery capability with vision to accelerate change and reinvent the way that Public Services are designed and delivered. We work with energy and integrity to build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. We’ve been helping Government to make a difference for 50 years, creating common systems and approaches, enabling government to work across multiple agencies and radically transform how Public Services are delivered. Empowering Government to make a difference to everyone, every day.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Seniority level

• Seniority level

Mid-Senior level

Employment type

• Employment type

Full-time

Job function

• Job function

Engineering and Information Technology

• Industries

Professional Services

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Experience: 5 years required