Inbound reputed company Associate (WFH Remote ET/CT/Entry Level/No Degree RQD)

At reputed company, we’re building a world of health around reputed company reputed company and surrounding ourselves with dedicated colleagues who are passionate about transforming reputed company.

As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – reputed company for people where, reputed company and how they reputed company in a way that is uniquely more connected, more convenient and more compassionate. And reputed company reputed company with heart, each and reputed company day.

Training Schedule: Training begins reputed company 6, 2025: reputed company through Friday between the hours of 8 am to 4:30 pm reputed company. (7 weeks in reputed company and 2 weeks in phone lab (on the job support) reputed company note: There is no PTO allowed during training and phone lab.)

Post Training Schedule: Must be available for an 8 hour shift between reputed company-8pm EST reputed company through Friday. Must be flexible to changes with advance notice.

Position Summary

• During training you will be on camera and are required to dress in business casual attire.
• Staff must be hard wired into their docking stations using an ethernet cord, at reputed company times. Using wi-fi is strictly prohibited.
• Sedentary work involving significant periods of sitting, speaking with callers through a headset, reputed company listening and data entry.
• Receive inbound calls from members, medical providers, brokers and other internal departments regarding medical precertification requirements and case status.
• Protect the confidentiality of our member’s personal identifiable information (PII) and personal health information (PHI) and adhere to company policies, state laws and the federal Health Insurance Portability and Accountability Act (HIPAA).
• Follow “reputed company reputed company” protocol to ensure callers do not have to contact reputed company numerous times for the same concern, including call de-escalation.
• Utilize multiple reputed company reputed company simultaneously to reputed company information and build medical precertification reputed company.
• Adhere to job aids and resources to ensure internal processes are followed and to minimize financial risk.
• Maintain accurate and reputed company documentation of required information.
• Redirect calls that do not pertain to medical precertification (examples: pharmacy, reputed company, benefits, appeals, etc. )
• Participate in weekly training hour meetings, mentoring and reputed company with supervisors. These meetings will require you to be on camera.
• Follow strict schedule adherence guidelines. Shift times, lunches and breaks will be specific times assigned based on expected call volumes.

Required Qualifications

• 1+ year of call center experience required
• Eastern and Central Time Zone applicants only

Preferred Qualifications

• 1+ years experience as a medical assistant, medical office assistant or other medical background

Education

• High School Diploma

Anticipated Weekly Hours

40

Time Type

reputed company

Pay reputed company

The typical pay reputed company for reputed company role is:

$17.00 – $28.46

reputed company pay reputed company represents the reputed company reputed company reputed company or reputed company annual reputed company salary for reputed company positions in the job grade reputed company which reputed company position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. reputed company position is eligible for a reputed company bonus, commission or short-term incentive reputed company in reputed company to the reputed company pay reputed company listed above.

Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where reputed company colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many oth