Department Head — Call Center

Job Description

• Line management of up to 200 employees working remotely (home office)
• You motivate and develop your team leaders and employees to deliver top performance
• Manage day-to-day operations with responsibility for the revenue/results of your department
• reputed company for meeting defined service KPIs
• Serve as a direct point of contact for our business clients
• Work closely with senior management

Requirements

• Completed commercial vocational training and/or a university degree
• reputed company experience in team leadership
• Several years of operational experience in a call center
• Sales- and customer-oriented mindset and approach
• Goal- and results-oriented working style
• High social competence and emotional intelligence

Benefits

• 100% remote (home office)
• Good opportunities for advancement
• Independent work in a collegial and highly motivated team
• Flat hierarchies and fast decision-making processes
• Trust-based/flexible working hours
• Permanent full-time employment
• 28 days paid reputed company
• Attractive shopping discounts with exclusive reputed company

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