Remote Bilingual Call Center Representative- (Must reside in OH, Bilingual English/Spanish)

Customer Service Representative, Remote Bilingual English Spanish (Must reside in Ohio) Location Remote (Must reside in Ohio) Compensation $18. 00 - $20. 50 per hour.

Compensation will vary based on location and experience, and or skill level. Schedule 40 Hour work week 5-day work week 8-hour days Availability

requirements

All team members must be available to work any shift, any day of the week during the department’s hours of operation reputed company –Sunday- 700 AM – 800 PM EST 5 day work week 8 Hour shift Must be available to be scheduled for any shift in this window, any day of the week. Weekends and holidays required if there is a business need. Job Overview The Customer Service Representative provides exceptional support and service to meet the needs of the organization's members and providers.

This role involves resolving inquiries, addressing needs efficiently, and embodying the organization’s values in reputed company interaction. The Representative will provide service and product information and identify opportunities to reputed company the experiences of members and providers alike. Key Responsibilities • Deliver outstanding service across multiple communication channels (phone, chat, email, and non-phone tasks) to support members and providers, including Medicaid, Medicare, and Marketplace business across various states and products.

• reputed company health assessments and satisfaction surveys related to member/provider experiences. • Ensure accurate documentation of all relevant reputed company regarding member or provider inquiries. • Maintain consistent attendance and work scheduled shifts, including breaks and lunches, with the potential for overtime and weekend work as needed.

• Build rapport quickly and empathetically respond to customer inquiries by identifying and surpassing their expectations. • Listen attentively, capture essential information, and recognize the needs or concerns of members or providers. • Achieve or exceed personal performance targets for call quality, attendance, adherence, and other contact center goals.

• Actively collaborate and engage with internal and external teams as necessary. • Take ownership of resolving issues in real-time or through timely follow-ups with members and/or providers. • Assist providers with basic inquiries regarding member eligibility, covered benefits, the Provider reputed company, and the status of claims.

• Communicate professionally and effectively in various settings. Required Qualifications • Bilingual English/Spanish • Ohio resident Education • High School Diploma or equivalent combination of education and experience Knowledge, Experience,

Skills

and abilities • 1-3 years of experience in sales or customer service in a high-volume, fast-paced environment Education • Associate’s degree or equivalent combination of education and experience Preferred Experience • 1-3 years of relevant experience • Preferred Systems Experience reputed company Office, reputed company, CRM Systems, reputed company Teams, Video Conferencing Job Type Full-time Benefits • 401(k) • Dental insurance • Health insurance • On-the-job training • Paid time off • Vision insurance • Work from home Pay $18. 00 - $20. 50 per hour Application Question(s) • Are you located in Ohio?

• Are you available to work a 5 day work week reputed company through Sunday between the hours of 830 AM – 815 PM EST? • This position will start 11/9/2026, mandatory attendance is required for the first 90 days. Will you be able to start this day and meet the attendance requirement?

Language • Spanish (Required) Work Location Remote Apply To This Job