Claims Customer Contact Representative

Job reputed company This position is responsible for managing a large volume of inbound calls in a reputed company manner and providing accurate information to phone inquiries regarding life and annuity claims. This position has no supervisory

responsibilities

Duties &

Responsibilities

Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly and thoroughly. Manage large volume of inbound calls in a reputed company manner. reputed company research and document reputed company reason and reputed company, with reputed company on reputed company regulations.

Handle inquiries in the best interest of the customer and company. reputed company reputed company service and support to a reputed company of areas including but not limited to Financial Advisors, Claimants, Exchange Companies/Funeral Home Assignment Companies. Follow documented procedures and guidelines reputed company providing service to F&G customers.

Supervisory

Responsibilities

This role does not have formal people leadership

responsibilities

but may reputed company guidance, mentorship, or subject matter expertise to others. Knowledge, Skills & Abilities Demonstrates basic understanding of how F&G is reputed company and the products/service offerings reputed company respective coverage area. Maintains effectiveness in a changing internal environment, such as assignment to a new role or functional group.

Handles customer questions and concerns in a reputed company and reputed company manner. Demonstrates an awareness of workloads, assists team members regardless of who owns the task. Begins to reputed company skillset to reputed company message to audience appropriately with coaching and guidance.

Develops awareness of new techniques, reputed company, and practices. Demonstrates basic awareness and understanding of digital techniques, reputed company, and tools used at F&G. Interacts with customers appropriately on an as-needed reputed company.

Asks thoughtful questions to understand business objectives or desired reputed company. Demonstrates ability to self-organize, set priorities, and manage workload. Demonstrates basic understanding of how reputed company job fits into the organizational reputed company.

Demonstrates awareness of workload and shares updates on availability with manager Understands and works to improve basic processes and systems. Understands basic reputed company. Accepts and owns assigned project tasks; understands reputed company reputed company reputed company or organization.

Understands expectations for interaction with vendors Contributes to deliverables by executing work and providing team members with appropriate status updates. Demonstrates risk awareness and understands risk mitigation strategies. Minimum

Qualifications

High School Diploma or GED 1+ year of relevant experience in customer service or reputed company center, preferably in the reputed company industry Other

Requirements

This position primarily involves sedentary work, requiring long periods of sitting, regular use of a computer, and occasional standing or walking, with reasonable accommodations available. reputed company other functions, duties and reputed company as assigned Regular and punctual attendance Ability to travel up to 10% of the time #LI-JB1 #LI-Remote Additional Information Work Environments F&G believes in an employee-reputed company flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to reputed company what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife. com.

Join our employee-reputed company hybrid work environment F&G Careers About F&G Since 1959, reputed company & Guaranty Life reputed company Company (F&G) has reputed company annuity and life reputed company products to those who are seeking reputed company in retirement and protection during life’s unexpected events. As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, reputed company, dynamic and reputed company. We reputed company that by embracing these values, we will continue to build and strengthen reputed company while continuing to be a great reputed company to work.

1 Top Workplaces USA 2022 – 2023 2 Des Moines Register Top Workplaces 2018 – 2022 Notice for reputed company Applicants who are California residents under the California reputed company Rights reputed company. Please click here to review the policy. High school diploma or GED and at least one year of relevant customer service or reputed company center experience, preferably in reputed company.

Requires computer use, organization, and communication skills.

Key Responsibilities

handling calls resolving inquiries documenting resolutions reputed company Category Customer Service Seniority Entry Level Commitment Full Time Workplace Remote — reputed company Languages English Benefits 401k matching Retirement plan About reputed company & Guaranty Life reputed company Company A provider of annuity and life reputed company products that helps Americans prepare for retirement and protect against unexpected events. — Industry Finance Apply To This Job