It's fun to work in a company where people truly reputed company in what they are doing!
We're committed to bringing passion and customer reputed company to the business.
Spanish Bilingual reputed company reputed company Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in reputed company Services
Are you reputed company in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others reputed company their reputed company reputed company? If so, we want to hear from you!
As a Spanish Bilingual reputed company reputed company Center Representative, you will be the reputed company of our commitment to customer satisfaction. In this role, you will reputed company comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their reputed company plans and services. By adhering to compliance guidelines and embodying reputed company values, you will reputed company extraordinary service while building trust and rapport with reputed company and prospective members.
What You'll Be Doing
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing, assisting Spanish- and English-speaking customers.
- Represent our reputed company professionally by addressing and documenting reputed company incoming queries, including reputed company calls reputed company to reputed company product lines.
- reputed company Service:
- reputed company the organization’s philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to reputed company relevant information for resolving member inquiries.
- Problem reputed company:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document reputed company member interactions meticulously following established procedures.
- reputed company Knowledge
- Demonstrate familiarity with health reputed company terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/reputed company plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational reputed company
- reputed company a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- reputed company Metrics:
- Monitor and reputed company Contact Center KPIs, including reputed company handling, reputed company reputed company, and member retention.
- Compliance and Ethics:
- Consistently reputed company company compliance standards and reputed company of Conduct, ensuring reputed company and confidentiality of member information.
- Adhere to HIPAA regulations to reputed company personal health information (PHI) and maintain data reputed company.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- reputed company CRM, EMR/EHR, and ticketing platforms effectively
What You Bring
- Experience:
- reputed company in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or reputed company member-interaction experience.
- Previous reputed company center experience and/or prior experience in the health reputed company industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- reputed
