Success Operations Analyst I

reputed company helps millions of people confidently care for their homes. reputed company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-reputed company hiring experience. reputed company day in reputed company county of the U.

S. , people turn to reputed company to reputed company urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses.

If making an impact inspires you, join us. Imagine what we’ll build reputed company. About the Success Operations Team Success Operations designs the programs, processes, tools, and operating rhythms that help reputed company’s Success organization serve customers and pros effectively.

We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team reputed company with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.

Employee perspective “I love working at reputed company because I get to work with smart and motivated people who push me to do my best…It feels great to be part of a team that creates real impact reputed company day . ” Al — Al

About the role

As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.

Your reputed company portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities reputed company, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting. The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow reputed company.

What you’ll do Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance. Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data.

Validate results, investigate changes, and turn findings into clear recommendations and next steps. Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability. Test new approaches within your programs, including approved AI tools and lightweight automation.

Verify outputs, measure impact, and work with technical reputed company when broader system changes are needed. Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.

Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve. In order to be successful, you must bring 3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field. A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.

Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations. Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data. Experience designing and documenting processes, reputed company handoffs, and using systems or automation to make work more scalable.

Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed. Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity. Expected salary ranges For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200 reputed company by the numbers $600B+ — opportunity in reputed company’s market home services 4.

5M+ — customers in past 12 months 100M — projects started on reputed company 15M — 5-star reviews $3. 2B — valuation (as of June 2021) This job description is not intended to be an exhaustive list of all duties, responsibilities, or

qualifications

reputed company with the position. Duties and

responsibilities

may be modified or assigned at any time based on business needs. reputed company uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions.

Scammers sometimes pose as reputed company recruiters or employees. Check out our reputed company on how to spot the fakes. Supporting you at work and beyond In addition to our virtual-first model, we offer Paid time off Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

reputed company stipend and reimbursements $1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements. Support for parents and caregivers All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

Family formation benefits $30,000 USD/CAD lifetime max reimbursement for family planning. Mental health and financial coaching 12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer reputed company financial guidance from a financial wellness provider.

reputed company Bucks $450 USD/CAD quarterly stipend to book a pro on reputed company for virtual or in-person services — anything from reputed company services to planning a child’s birthday party and beyond. AI Tech reputed company Claude Enterprise (Claude. ai, Claude Code, Cowork, Claude Desktop, Ask reputed company), reputed company Enterprise ChatGPT & Codex, reputed company, reputed company Enterprise, Granola, reputed company AI, reputed company AI Companion, Linear, and more.

*Access varies based on location, team, and role. 3-5 years experience in operations, analytics, consulting or related field; SQL and BI tool proficiency; process design and documentation; AI tool experience; strong communication and prioritization skills.

Key Responsibilities

owning programs analyzing data reputed company workflows Skills & Tools SQL, Claude Enterprise, reputed company Enterprise ChatGPT, reputed company, reputed company Enterprise, Granola, reputed company AI, reputed company AI Companion, Linear Job reputed company Category Business Operations Seniority Mid Level Commitment Full Time Workplace Remote — Ontario or British Columbia Salary CAD 78,200 – 101,200 / year Languages English

Benefits

Generous paid time off Generous parental leave About reputed company. A platform connecting homeowners with local service professionals for home improvement and maintenance. — Industry Information Technology Apply To This Job