Specialist, Research Engagement Services I

Title: Specialist, Research Engagement Services I

Location: Must reside within 30 miles of Irving, TX office for consideration, although the role is anticipated to be 100% remote.

Duration: 6 Months

Job Description

Duties

The primary responsibility of the role is to support client’s Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.

The hours for this position are 8am to 5pm ET or 10am to 7pm ET

Key responsibilities include

Monitoring assigned email boxes and promptly processing emails into client’s CRM database during working hours.

Creating Service Requests (SRs) in client’s CRM system as the requests are received.

Monitoring a general queue for SRs and promptly routing them to the appropriate teams.

Provide training and shadowing for new associates in this role.

Maintaining a record of emails processed

On a typical day you will

Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.

Work with teammates and build strong working relationships with the client Research & Advisory Expert community.

Receive unlimited access to all client research content.

Skills

Excellent written and verbal communication skills

Ability to provide world-class service by engaging directly with internal partners and clients

Strong customer service mindset

Strong time management and organizational skills

Ability to prioritize tasks effectively

Attention to detail

Ability to use problem solving skills to highlight urgent issues, when needed.

Ability to learn new systems and tools quickly

Ability to work independently and as part of a team

Ability to work with cross functional teams

Preferred: Prior work experience in customer service

Preferred: Experience working across multiple time zones

Education: Bachelor's degree

Remote

Skills

Communication Skills, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Detail Oriented, Establish Priorities, Maintenance Services, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Team Player, Time Management, Training/Teaching, Writing Skills

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

Company Size

100 to 499 employees

Industry

Other/Not Classified

1998

Website

www.eteaminc.com