ServiceNow Developer/Architect

ServiceNow Developer / Architect

Location: Washington, DC (Hybrid/On-Site) -- Due to the nature of this work, some on-site presence will be required in Washington, DC. Only applicants within commuting distance to Washington, DC will be accepted.

Clearance: Top Secret required. Candidates who are uncleared or hold an active Secret clearance are encouraged to apply — Improvix is willing to sponsor a clearance or support an upgrade to Top Secret for the right candidate.

Employment Type: Full-Time

About The Role

Improvix Technologies is hiring ServiceNow talent across development and architecture levels to support a growing federal program. We're looking for people who can design, build, and optimize ServiceNow solutions across ITSM, Service Catalog, and custom applications, and who are comfortable working directly with stakeholders to translate business needs into scalable technical solutions. Depending on experience, candidates may be considered for a developer or architect-level role.

Key Responsibilities

• Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations
• Support ongoing improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge Management)
• Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub
• Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions
• Execute unit, integration, and regression testing to ensure high-quality, zero-defect deployments
• Maintain update sets, release documentation, and technical design records
• Mentor developers and promote ServiceNow best practices across the team (architect-level)
• Oversee release management, peer reviews, and governance/compliance checks (architect-level)
• Identify risks, dependencies, and design gaps early in the development lifecycle

Required Qualifications

• Hands-on experience developing and configuring on the ServiceNow platform (5+ years for Developer; 8+ years including lead or architect-level experience for Architect)
• ServiceNow Certified Application Developer (CAD)
• At least one Certified Implementation Specialist (CIS) certification — ITSM preferred
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
• Experience building Service Catalog items, workflows, and integrations
• Familiarity with Agile/Scrum development environments
• Strong communication skills and the ability to work across technical and functional teams
• Active Top Secret clearance, or willingness to be sponsored/upgraded to Top Secret

Preferred Qualifications

• Prior experience in federal or defense contracting environments
• Experience with release coordination, version control, and automated testing strategies
• Hands-on proficiency with the ServiceNow Automated Test Framework (ATF)
• For senior/architect candidates: experience mentoring developers and representing technical solutions in client-facing discussions

Why Improvix

At Improvix Technologies, we don’t just deliver IT solutions — we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that enables agencies to operate more efficiently and securely.

We believe great technology starts with great people. That’s why we invest in our employees’ growth, well-being, and long-term success.

Our Benefits Include

• Competitive compensation and performance-based incentives
• 401(k) with company match
• Threeweeks of paid annual leavethat increases with tenure
• Comprehensive medical, dental, and vision insurance
• Life insurance and disability coverage
• Transit and commuting benefits
• Professional development and paid training opportunities

At Improvix, you’ll join a collaborative, mission-focused environment where your expertise drives meaningful impact.

Equal Opportunity Employer

Improvix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Improvix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team.

Security Clearance / Citizenship Requirements

Due to the nature of our government contracts, U.S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance.

Pay Transparency Statement

In accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.