About the Role
We are seeking a hands-on ServiceNow Developer to build, integrate and support telecom solutions across TSM, TSOM, CSM, ITSM and CMDB/CSDM.
Key Responsibilities
- Configure and develop ServiceNow solutions and telecom service-assurance workflows.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs and notifications.
- Build workflows and integrations using Flow Designer, IntegrationHub and REST/SOAP APIs.
- Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping and data migration.
- Perform unit testing, resolve defects and support SIT, UAT, releases and hypercare.
- Maintain Jira stories and technical documentation while following ServiceNow development standards.
Mandatory Skills and Experience
- Strong ServiceNow development, JavaScript and Glide API experience.
- Experience in TSM, TSOM, CSM, ITSM, ITOM or CMDB/CSDM.
- Experience with Flow Designer, IntegrationHub, REST/SOAP, Import Sets and Transform Maps.
- Understanding of CMDB, CSDM, IRE, testing and deployment.
- Good Agile, Jira, communication and documentation skills.
Desirable Experience
- Telecom or fibre-network experience, preferably with TSM/TSOM and service assurance.
- Exposure to TM Forum APIs, OSS/BSS integrations, Discovery, Service Mapping or platform migration.
Preferred Certifications
- ServiceNow CSA or CAD; relevant CIS certification is desirable.
