Developed by SillyLittleTools
WFHub
This is a full-time Senior Customer Success Manager – APAC Digital Fashion & 3D Innovation Leader – Drive Brand Transformation & Sustainable Growth position at WFHub, based in Anywhere, with remote work available. The role offers $41.4k - $86.1k.
$41.4k - $86.1k
```html About brighthush brighthush is a trailblazer at the intersection of fashion and technology, delivering cutting‑edge 3D design and simulation solutions that empower brands, manufacturers, and retailers to bring collections to life faster, smarter, and more sustainably. With a global footprint that spans North America, Europe, Asia‑Pacific, and beyond, brighthush is at the forefront of the digital transformation wave sweeping the apparel industry. Our platform is trusted by some of the world’s most iconic fashion houses, leading e‑commerce players, and forward‑thinking manufacturing partners who rely on our technology to reduce time‑to‑market, cut waste, and unlock new creative possibilities.
At brighthush, we believe that technology should amplify human creativity, not replace it. That’s why we invest heavily in research, community, and customer success. We’re looking for a passionate, results‑driven Customer Success Manager to join our APAC team and help our clients unlock the full value of our platform.
Role Overview As the Senior Customer Success Manager for the APAC region, you will be the primary advocate for our customers, ensuring they achieve measurable business outcomes through the adoption of our 3D fashion solutions. You will partner closely with Sales, Product, and Support to orchestrate a seamless customer journey—from onboarding and enablement to renewal and expansion. Your influence will shape the future of fashion technology in the region and drive sustainable growth for both our clients and brighthush.
Key Responsibilities 1. Customer Onboarding & Enablement Design and execute a structured onboarding roadmap that aligns with each customer’s business objectives. Facilitate immersive training sessions, workshops, and knowledge transfer to empower users across design, engineering, and production teams.
Develop onboarding playbooks, best‑practice guides, and self‑service resources that accelerate time‑to‑value. 2. Account Management & Relationship Building Serve as the trusted point of contact for key stakeholders, cultivating long‑term relationships and fostering a partnership mindset.
Create tailored success plans that map customer goals to platform capabilities, ensuring alignment with product roadmaps. Conduct regular business reviews, analyzing usage data, health metrics, and feedback to identify growth opportunities and potential risks. Champion industry best practices and cross‑pollinate knowledge across accounts to drive adoption and innovation.
3. Adoption & Engagement Act as a thought leader, guiding customers through digital transformation initiatives and workflow optimization. Proactively monitor adoption metrics, usage patterns, and feature utilization to surface insights and recommend targeted interventions.
Collaborate with Product and Engineering to translate customer feedback into actionable roadmap items. Drive change management programs that embed brighthush solutions into core business processes. 4.
Renewals & Expansion Partner with Sales and Account Management to secure renewals, ensuring a smooth transition from implementation to ongoing usage. Develop and present ROI‑driven business cases that demonstrate the tangible impact of our platform on cost savings, speed, and sustainability. Identify upsell and cross‑sell opportunities, aligning them with customer growth plans and market trends.
5. Customer Advocacy & Voice of Customer Represent customer needs within internal forums, influencing product strategy, feature prioritization, and support processes. Collect, analyze, and communicate customer insights to Product, Engineering, and Marketing teams.
Champion success stories, case studies, and testimonials that showcase the value of brighthush to the broader community. 6. Issue Resolution & Support Coordination Act as the escalation point for complex customer issues, coordinating cross‑functional resources to deliver timely resolutions.
Maintain a proactive stance on risk mitigation, ensuring that potential roadblocks are addressed before they impact customer satisfaction. Key Performance Indicators (KPIs) Customer Retention (Gross Retention Rate) and Net Revenue Retention. Time‑to‑Value for new implementations.
Feature Adoption and Utilization Rates. Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Revenue Growth through Upsells and Cross‑Sells.
Essential
Bachelor’s degree in Business, Fashion Design, Engineering, or a related discipline; Master’s preferred. Minimum of 5 years of experience in Customer Success, Account Management, or a related role within SaaS or high‑touch B2B environments. Proven track record of driving customer retention, adoption, and expansion in enterprise or mid‑market accounts.
Strong analytical mindset with the ability to interpret data, identify trends, and translate insights into action. Excellent interpersonal, communication, and negotiation skills, with fluency in spoken and written English. Comfortable working across global, cross‑functional teams in a fast‑paced, dynamic setting.
Preferred
Experience in the fashion or apparel industry, with a deep understanding of design, production, and supply‑chain workflows. Ability to translate complex technology into clear business value and ROI narratives. Proficiency with CRM systems (e.g., brighthush), analytics platforms, and the brighthush suite of products.
Multilingual capabilities, especially in Mandarin, Japanese, or Korean, are a plus. Experience with digital transformation initiatives and change‑management programs. Skills & Competencies Strategic Thinking & Visionary Leadership Customer‑Centric Mindset & Empathy Data‑Driven Decision Making Project Management & Execution Excellence Influence & Negotiation Cross‑Functional Collaboration Adaptability & Resilience Continuous Learning & Curiosity Career Growth & Learning Opportunities At brighthush, your career trajectory is as dynamic as the industry we serve.
As a Senior Customer Success Manager, you will Progress into a Regional Customer Success Leadership role, overseeing a portfolio of high‑value accounts. Lead cross‑regional initiatives that shape the global customer experience strategy. Participate in executive‑level stakeholder engagements, influencing product direction and market positioning.
Access a robust learning ecosystem, including industry conferences, certification programs, and internal knowledge hubs. Benefit from a mentorship program that pairs you with senior leaders across Product, Engineering, and Sales. Work Environment & Culture brighthush thrives on a culture of innovation, collaboration, and inclusivity.
Our APAC team operates in a hybrid model that balances remote flexibility with periodic in‑office collaboration hubs. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving. Our values—Customer Obsession, Ownership, and Continuous Improvement—are lived daily through transparent communication, agile processes, and a shared commitment to delivering transformative outcomes.
Compensation &
While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive total rewards package that includes Base salary commensurate with market standards for senior Customer Success roles in APAC. Performance‑based bonuses tied to key metrics such as NRR, adoption rates, and customer satisfaction. Equity or stock‑option plans that align your success with the company’s growth.
Comprehensive health, dental, and vision coverage. Flexible work arrangements, including remote work options and generous paid time off. Professional development budget, covering conferences, training, and certifications.
Wellness programs, including mental health resources and wellness stipends.
Ready to shape the future of fashion technology and empower brands across APAC? Submit your application through our careers portal and join a team that values innovation, impact, and personal growth. ``` Apply for this job
