Note: The job is a remote job and is open to candidates in USA. Keystone Technologies is a national commercial and industrial lighting company. The Technical Product Support role provides technical assistance to customers, supports product-related sales inquiries, processes warranty claims, maintains product data, and coordinates product development timelines.
Responsibilities
- Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution
- Generating supporting documentation for technical product related inquiries
- Assisting in advanced sales support for product related inquiries
- Collaborating with RMA department on warranty claims processing
- Working directly with Product Managers and Engineering to ensure that product data is correct and updated
- Working directly with management to create and maintain timelines with internal and external product team affiliates
Skills
- Associate's degree in engineering, business, or commensurate experience in customer relations, technical support, and or a product development role
- Electrical, electronic, or lighting related product knowledge is a plus
- Have effective listening and problem-solving skills
- Strong ability for general deductive reasoning, systematic troubleshooting and understanding of mobile applications and controls
- Knowledge of customer service principles and practices to utilize them for handling customer queries on the phone
- Experience with warranty and complaint processing
- Have a strong work ethic and sense of urgency with ability to take initiative and accomplish goals
- Have the propensity to understand technical products
- Can manage projects from conception to delivery
- Can maintain exceptional organizational skills and a keen attention to detail
- Candidates residing within 50 miles of our office will be expected to work onsite Tuesday through Thursday as part of a hybrid schedule
- Candidates residing outside of the 50-mile radius will be eligible for a remote position
- If remote, thisposition would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week
- Please do not apply unless you are located on EST and are able to travel to Headquarters during the first week of employment
- Knowledge of CAD or Architectural drawing software preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Voluntary life insurance
- Employer-paid group life insurance
- Short-term disability
- 401k plan with company match
- Paid time off
- Philanthropic opportunities
- Hybrid schedule for candidates residing within 50 miles of the office, working onsite Tuesday through Thursday
- Remote position for candidates residing outside the 50-mile radius
Company Overview
- Your one stop shop for all your lighting needs: LED Solutions, LED tubes and lamps, Drivers, LED Retrofit Kits and Ballasts. It was founded in 1945, and is headquartered in North Wales, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is http://www.keystonetech.com/.
