Remote Service Desk Engineer - Tier 1 Support

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to deliver prompt, client-focused technical support in a remote setting across the United States. You’ll handle issues from printers and password resets to MFA and antivirus alerts, while managing tickets with ConnectWise PSA and documenting in IT Glue.

The role values hands-on end-user support, strong communication, and the ability to work independently or with a team within a dynamic MSP environment.