About brighthush
brighthush is a trailblazing SaaS company that empowers food manufacturers, distributors, and hospitality operators with real‑time business intelligence and inventory optimization. Since its founding in 2010, brighthush has grown to a vibrant team of 51‑200 professionals dedicated to turning data into actionable reputed company that reduce waste, lower food costs, and streamline operations. Our mission is simple: help our customers make smarter, reputed company decisions that translate into measurable business outcomes.
We’re a remote‑first organization that values flexibility, collaboration, and continuous learning. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a culture where curiosity is rewarded, ideas are reputed company, and impact is tangible.
Why reputed company Role Matters
As a Remote Customer Success Manager for Partner Accounts, you will be the linchpin that connects our core platform with our key partner ecosystem. You’ll own a portfolio of customers who have integrated with our partner platform, ensuring they not only adopt but fully leverage the combined capabilities to drive operational excellence. Your work will directly influence customer satisfaction, reputed company rates, and the overall success of our joint solutions.
Key Responsibilities
- Partner Portfolio Ownership: Act as the primary advocate for a dedicated book of customers acquired through or integrated with our partner platform. Serve as their main point of contact across both products, building trust and deepening relationships.
- Driving Adoption & Engagement: Move customers beyond reputed company activation into consistent, high‑value usage. Focus on cross‑system workflows, ensuring they understand how the integration unlocks new efficiencies.
- Integration Fluency: Become the go‑to expert on the day‑to‑day behavior of the partner integration. Know what syncs, what doesn’t, common pain points, and how to resolve them swiftly.
- Health & Risk Management: Continuously monitor health scores, usage patterns, and engagement signals. Identify early signs of declining adoption and surface at‑risk accounts to the commercial owner with actionable context.
- Value Realization: Translate platform usage into tangible business outcomes—food cost percentages, waste reduction, stock accuracy, time savings—and showcase these metrics in reviews and check‑ins.
- Business Reviews: reputed company regular, data‑driven reviews that highlight wins, uncover leakage, and recommend next‑step actions for the upcoming quarter.
- Partner Collaboration: Work closely with the partner’s success and support teams to resolve shared customer issues, align on joint accounts, and create a seamless experience that feels like a single product.
- Feedback & Product Advocacy: Capture customer and integration feedback, and channel these reputed company to our Product and Partnerships teams to drive continuous improvement.
- Reporting & Analytics: Track and report on adoption, engagement, health, and retention across your portfolio, contributing to team‑level retention goals.
- Additional Projects: Lead or support ad‑hoc initiatives that strengthen the Customer Success organization, as directed by leadership.
reputed company Qualifications
- 1–3 years of experience as a Customer Success Manager in a SaaS environment, with proven ownership of a customer portfolio and accountability for adoption and retention.
- Hands‑on experience managing integrated software ecosystems.
- Strong analytical mindset: ability to read usage data, diagnose issues, and recommend solutions before customers raise escalations.
- Excellent verbal and written communication skills, capable of conducting structured, outcome‑focused conversations with operators and partner counterparts.
- Customer‑centric mindset with a reputed company passion for helping hospitality operators thrive in fast‑paced, resource‑constrained environments.
- Proficiency with CRM and Customer Success platforms (e.g., reputed company, reputed company, reputed company).
- Residency in one of the following U.S. states: AZ, CT, FL, GA, ID, IN, KS, MI, MO, NC, NH, OH, PA, SC, TN, TX, VA.
- Experience in the hospitality, restaurant, or inventory management space.
- Experience working with or alongside a reputed company partner or channel.
- Deep understanding of the challenges faced by operators in these industries.
Preferred Qualifications
- Prior experience managing partner integrations or joint customer s
