Pre-Sales Architect — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaS

Lead CCaaS pre-sales architecture across Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 Contact Center.

Responsibilities

• Design contact-center architectures and migration roadmaps on Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 CC.
• Run discovery, demos and RFP responses that map CCaaS capabilities to CX, cost and operational outcomes.
• Partner with Amazon, Genesys, NICE, Five9 and Microsoft field teams on joint sales motions and partner-led POCs.

Requirements

• 5+ years in pre-sales, solutions architecture or consulting for enterprise CCaaS platforms.
• Hands-on with at least two of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
• Strong executive communication, discovery skills and comfort owning technical win in enterprise deals.