This is a part-time Part-Time Customer Experience Associate position at Origin, based in Anywhere, with remote work available. The role offers $41.4k - $86.1k.
Compensation
$41.4k - $86.1k
Job Description
Job Description
Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships.
Ensure adherence to our Service Level Agreements (SLAs) for response times and customer satisfaction.
Proactively identify trends and issues to enhance the user experience.
Go above and beyond to deliver a world-class customer experience by meeting and exceeding user needs
Develop a deep understanding of our products to offer informed support and advice.
Gather customer feedback to inform product improvements and customer experience strategies.
Requirements
At least 2-3 years of experience in a support or customer-facing role
Strong verbal and written communication skills
Passion for helping people and a positive, can-do attitude
Comfortable with SaaS platforms and fintech applications
Ability to diagnose and resolve customer issues effectively
Bachelor's degree or equivalent experience in business, finance, or related fields.
Experience using systems, specifically Zendesk
Experience with start-ups
Experience working with contractors
Candidates must be legally authorized to work in the United States. Origin does not sponsor visas.
Benefits
Generous base salary
Meaningful equity package
Healthcare and wellness programs: Healthcare
Wellness stipend
Mental wellness program
Unlimited access to financial planning
Life insurance for USA-based Originals
Unlimited DPTO
Paid Parental Leave
Job Details
Employment Type
Part-time
Location
Anywhere
Remote Work
Yes
Posted
5 days ago
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