Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.
- Hybrid role in our McLean, VA location working onsite 2-3 days/week***
Job Summary
This is an exciting opportunity to join Hilton's Marketing and Loyalty team as a strategic business operations partner, playing a pivotal role in enabling Marketing and Loyalty leadership to operate at its highest potential. In this role, you will drive the organization's operating rhythm, strategic planning, executive communications, and cross-functional initiatives while providing leadership with the visibility, insights, and operational leadership needed to anticipate emerging priorities and successfully execute against organizational goals. Success in this role requires someone who can quickly build trust, navigate ambiguity, anticipate organizational needs, and independently drive work forward in a fast-paced, matrixed environment.
Responsibilities
- Serve as the operational integrator for the Marketing and Loyalty organization, ensuring strategic priorities remain connected across teams, surfacing risks before they impact execution, and providing leadership with the visibility, insights, and operating mechanisms needed to drive informed decision-making and organizational alignment.
- Partner closely with Strategy, Investment and Planning to translate strategic priorities, investment decisions, and leadership direction into an aligned Marketing and Loyalty Annual Plan and Investment Plan, with clear priorities and actions that guide execution across teams.
- Drive the Marketing and Loyalty organization's operating rhythm, including leadership meetings, business reviews, planning cycles, executive communications, and organizational priorities.
- Partner with senior leadership to translate strategic priorities into actionable plans, ensuring alignment, accountability, and execution across the organization.
- Anticipate emerging business needs and proactively identify operational risks, opportunities, and recommendations before they impact execution.
- Coordinate strategic planning activities, executive reporting, organizational priority tracking, and leadership deliverables to ensure alignment and visibility across the organization.
- Develop executive presentations, briefing materials, talking points, and communications that enable informed decision-making and effectively communicate organizational priorities.
- Drive organization-wide communications and engagement initiatives that strengthen alignment, transparency, and connection across the Marketing and Loyalty organization.
- Evaluate existing processes and identify opportunities to simplify work, improve operational effectiveness, and enhance organizational efficiency.
- Lead strategic initiatives and executive-sponsored special projects, ensuring successful execution across cross-functional teams.
- Serve as a trusted strategic partner to Marketing and Loyalty leadership, helping connect priorities, remove barriers, and drive organizational alignment.
- Partner across Commercial Services and enterprise teams to coordinate cross-functional initiatives and ensure successful execution of shared priorities.
- Collaborate with Marketing Operations leadership to align governance, planning, communications, and organizational priorities.
- Influence stakeholders at all levels through executive communication, structured problem solving, and proactive follow-up.
- Build strong cross-functional relationships that enable alignment, visibility, and informed decision-making across the organization.
Skills
- Proven ability to navigate complex, matrixed organizations while partnering with senior leaders to drive strategic priorities.
- Exceptional executive communication skills, including executive presentations, business storytelling, and organizational communications.
- Strong organizational, facilitation, and stakeholder management skills with the ability to influence without direct authority.
- Demonstrated ability to quickly establish credibility, exercise sound judgment, and independently drive work forward with minimal direction.
- Strong analytical and structured problem-solving skills with the ability to translate complex information into clear, actionable insights.
- Ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment.
- Experience supporting VP and Senior Director-level leaders through business planning, operational execution, and executive decision-making.
- Demonstrated success leading cross-functional initiatives from strategy through execution.
- Preferred: Experience supporting marketing, commercial, or customer-focused organizations.
- Preferred: Experience coordinating executive communications, cross-functional initiatives, or organizational planning processes.
- Preferred: Experience with collaboration and workflow platforms such as Airtable, SharePoint, Microsoft Teams, or similar tools.
- Preferred: Hospitality, travel, or consumer marketing experience.
Qualifications
- 10+ years of experience in business operations, strategy, program management, management consulting, Chief of Staff, or marketing operations.
This is a rare opportunity to sit at the intersection of strategy and execution within one of the world's most recognized hospitality brands, working alongside senior leaders to shape how a high-impact marketing and loyalty organization operates and delivers results. You will have the visibility, influence, and scope to drive meaningful change across a dynamic, fast-moving organization while contributing to initiatives that directly impact how Hilton connects with millions of customers around the world. If you are a strategic operator who thrives in complex environments and is energized by turning big ideas into action, this role offers an exceptional platform to make your mark.
Pay Rate Range
53 - 62 USD hourly
