Manager – Change Management, Outsourced Services

Job Description

• Lead change management workstreams for outsourced services engagements, business transformations, process improvements, technology implementations, and operating model changes
• Develop and execute integrated change strategies covering stakeholder engagement, leadership alignment, communications, readiness, training, adoption, reinforcement, and benefits realization
• Advise senior leaders on organizational, operational, role, capability, and workforce impacts of transformation decisions
• Conduct change impact, stakeholder, readiness, and adoption-risk assessments
• Embed change activities, milestones, resources, risks, and measures into project charters, roadmaps, governance, implementation plans, and decision forums
• Build stakeholder strategies across executives, leaders, managers, employees, clients, and other impacted groups
• Translate future-state processes, technology, roles, and ways of working into communications, leader toolkits, learning experiences, job aids, and performance support
• Define and report readiness, engagement, proficiency, behavior, adoption, and sustainability outcomes
• Identify resistance, leadership gaps, competing priorities, and adoption risks, and implement mitigation and reinforcement actions
• Guide clients and internal teams through transitions to new processes, technologies, data practices, service models, structures, roles, and ways of working
• Establish quality standards and provide strategic oversight of change deliverables
• Lead multiple change engagements and workstreams, managing scope, timelines, resources, dependencies, risks, financial performance, and delivery quality
• Build client relationships and support solution scoping, proposals, and practice-growth activities
• Develop repeatable change methodologies, tools, templates, governance standards, and measurement practices
• Lead, coach, and develop change practitioners and cross-functional team members
• Evaluate emerging change practices, digital adoption capabilities, analytics, and AI-enabled tools

Requirements

• Bachelor’s degree in Business, Finance, Accounting, or a related field required
• Minimum 6 years of experience leading change management, technology-enabled transformation, process or operating-model change, management consulting, organizational transformation, or related advisory services
• Minimum 5 years of experience leading teams and owning change outcomes across complex, multi-workstream projects, programs, or client engagements
• Demonstrated experience leading people and adoption strategies for complex transformations
• Experience advising senior executives, decision owners, and cross-functional stakeholders in a client-facing or consulting environment
• Deep knowledge of change strategy, organizational readiness, stakeholder engagement, leadership alignment, communications, learning, adoption, reinforcement, and sustainability
• Experience integrating change management into technology implementations, process redesign, service delivery transformation, operating-model change, or organizational transitions
• Ability to translate future-state designs and business impacts into audience-specific change interventions and implementation plans
• Ability to define adoption outcomes, establish measures, use data to identify risk, and evaluate sustained behavioral and business results
• Strong executive presence and exceptional facilitation, influence, written, verbal, and presentation skills
• Ability to build trusted relationships and support solution development, proposal efforts, and engagement expansion
• Strong analytical, organizational, and problem-solving skills; ability to manage ambiguity, competing priorities, and multiple complex engagements
• Proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, Teams, and SharePoint
• Master’s degree preferred
• Prosci, CCMP, PMP, or comparable certification preferred
• Familiarity with project, collaboration, digital adoption, change analytics, and AI-enabled productivity tools preferred

Benefits

• Flexibility to manage days in support of work/life balance
• Culture recognized with multiple top “Places to Work” awards
• Professional development and career growth opportunities
• Team-based culture of creativity and collaboration
• Tools, technology, and resources to support professional success