Lead Application Support Analyst – Health Plan

Job Description

• Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain information technologies that collect data to support business needs
• Utilize data to support decision-making and identify outcomes
• Develop plans for achieving identified outcomes
• Assist with and document testing, training, activation, and implementation of plans
• Measure and evaluate outcomes
• Lead and communicate project progress and outcomes to appropriate health system departments and personnel
• Provide high-level customer service while promoting and participating in a team approach
• Collaborate with Business Analysts and Project Managers to ensure business requirements are met
• Act as a liaison to assigned leaders, departments, and providers to facilitate optimal use of applications
• Hold team members accountable for configuration standards
• Delegate project tasks and project lifecycle support to team members
• Mentor team members

Requirements

• Bachelor's degree required
• Area of focus in information technology, healthcare, business, or related field preferred
• Four years of relevant experience in application support, hardware or interface preferred
• If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing
• Excellent time management and prioritization skills
• Excellent interpersonal and customer service skills
• Strong presentation techniques
• Project management, prioritization, communication, and problem-solving skills
• Skillful at managing change
• Experience with Microsoft Office software
• Knowledge of current clinical or business practice, regulatory healthcare requirements, and healthcare information systems
• Knowledge of Service Level Agreements and compliance with standards
• Basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies when necessary
• Knowledge of applicable state and federal laws, rules, and regulations

Benefits

• 40 scheduled hours per week
• Day shift schedule
• Equal employment opportunity protections
• Disability accommodation support for the application process