Insurance/Claims Associate

Job Description

• Coordinates the insurance needs of every matched surrogate, including maternity, accidental death, complication, and bedrest policies.
• Assists third party insurance brokers to secure policies and provide medical records to support the underwriting process
• Liaise with clients and vendors to actively manage and complete financial and insurance tasks related to the client’s journey.
• Works closely with vendors providing medical claim resolutions and payments
• Disburse payments for insurance and medical claims through escrow
• Review and audit medical claims, confirming appropriate amounts paid
• Ensure standards and requirements are met for every match
• Coordinates with internal teams, including Sales, Legal, and Operations to prioritize and complete tasks, and help resolve customer-facing issues in a timely and satisfactory manner.
• Performs financial analysis as requested
• Ensures all records are entered on a timely basis and accurately coded, including transaction consistency between QuickBooks Online, Salesforce, and Escrow systems.
• Represents ConceiveAbilities as a warm and best-in-class service through exceptional communication and follow through

Requirements

• Associates degree or 2-years of relevant insurance/claims experience
• Past professional experience within health care is a plus
• Excellent communication skills, both verbal and written
• High degree of attention to detail
• Computer and data entry skills
• Solid organizational skills, multitasking, and time-management
• Demonstrated success working with multiple vendors, processes and systems
• Knowledge of Excel is required
• Medical billing and claims experience preferred

Benefits

• Generous PTO
• Remote-first culture, with participation in in-person Employee Events
• Travel for Employee Events
• Medical, dental, vision, short- and long-term disability, basic life, and voluntary life
• 401(k) with matching contributions
• FSAs
• Continuing education allowance
• The opportunity to make a difference and help build families