About the role
The FWS Student Walk Up Desk Technician provides Level I support for the University of South Florida community. You will assist users with hardware, software, and general technical inquiries through multiple channels including phone, chat, email, and in-person interactions. This position offers a chance to gain professional IT experience while supporting the university's technical infrastructure.
What you'll do
- Provide technical support for hardware, software, and end-user inquiries.
- Manage trouble tickets using the IT Service Management system.
- Document all customer interactions, including requests, actions taken, and resolutions.
- Assist clients with printing issues at the walk-up location.
- Support system software used by USF students, faculty, and affiliates.
- Perform duties either remotely or in-person at the walk-up desk as needed.
What you'll need
- Active enrollment as a USF student with a Federal Work Study (FWS) award.
- High school diploma or equivalent.
- One year of general office experience (college course work or vocational training may substitute).
- Strong communication and customer service skills, including empathy and de-escalation techniques.
- Ability to troubleshoot client technology issues and use critical thinking to solve problems.
- Experience with Apple and Android mobile devices.
- Understanding of computer systems and peripheral equipment.
- Ability to work effectively in a diverse team environment.
- Preferred: Experience with Windows 7-11 and Mac OS X, one year of professional computing experience, technical documentation experience, and two years of college experience.
Location & details
- Location: Tampa, Florida.
- Work Modality: On-site and remote.
- Employment Type: Part-time (minimum 18 hours per week, average 20 hours).
- Compensation: $15.00 per hour.
- Schedule: Hours vary between Monday and Sunday, including nights and weekends.
