Experienced Customer Service Representative Team Lead - National Remote - Healthcare Industry Leader

Introduction to arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As one of the fastest-growing companies in the healthcare industry, we are committed to advancing health equity on a global scale. Our culture is guided by diversity and inclusion, and we offer talented peers, comprehensive benefits, and career development opportunities. If you are passionate about making a difference in the lives of others, we invite you to join our team and start Caring. Connecting. Growing together.

Job Overview

We are seeking an experienced Customer Service Representative Team Lead to join our team. As a Team Lead, you will be responsible for answering incoming calls, researching and providing referrals to providers/agencies, and utilizing a computer database to verify Medicaid eligibility. This is a full-time, remote position that offers flexibility and the opportunity to work from anywhere within the U.S.

Primary Responsibilities

• Taking inbound calls and responding to customer inquiries in a professional and courteous manner
• Researching and providing referrals to providers/agencies in reputed company to Medicaid eligible consumers
• Utilizing a computer database to verify Medicaid eligibility and provide accurate information to customers
• Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Completing additional administrative tasks as assigned to support the Care Coordination team

Requirements and Qualifications

To be successful in this role, you will need to possess the following qualifications:

Essential Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting, or financial technology
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)

Preferred Qualifications

• Familiarity working with Financial Health Technology

Soft Skills and Competencies

In addition to the essential and preferred qualifications, we are looking for candidates who possess the following soft skills and competencies:

• Strong organizational skills and the ability to prioritize tasks effectively
• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task and work in a fast-paced environment
• Excellent communication and customer service skills

Telecommuting Requirements

As a remote employee, you will be required to

• Keep all company-sensitive documents secure (if applicable)
• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service

What We Offer

At arenaflex, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). Our salary range for this position is competitive, and we offer opportunities for career growth and development.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We believe that diversity creates a healthier atmosphere and are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Conclusion

Join arenaflex and become part of a team that is dedicated to advancing health equity and improving the lives of millions of people around the world. As a Customer Service Representative Team Lead, y