Client Sales Manager

Job Description

• Build a strong understanding of customers, industries, priorities and challenges to develop tailored account strategies and business plans
• Develop and deliver account and sales strategies supporting revenue, margin, retention and growth objectives
• Identify opportunities across mobile, voice, SD-WAN, UCaaS, CCaaS, cloud, hosting and IoT solutions
• Use customer insight, commercial understanding and available data to make informed decisions and recommend appropriate actions
• Build trusted customer relationships as a strategic partner
• Connect customers with the right expertise across VodafoneThree
• Deliver a high-quality, end-to-end customer experience
• Take ownership of issues and collaborate to resolve them
• Support improvements in customer advocacy and NPS through relationship management and consistent service
• Develop contingency plans for factors affecting revenue, cost, margin or customer experience
• Collaborate with sales, commercial, product, technology and service teams
• Share knowledge, experience and best practice with colleagues
• Provide informal guidance and support where appropriate

Requirements

• Experience working in complex, solution led sales, account management or a related commercial environment
• Knowledge of some of the following areas: mobile, voice, SD-WAN, UCaaS, CCaaS, cloud, hosting and IoT
• Experience developing and delivering commercial or account strategies that have supported business growth
• Strong commercial awareness, including an understanding of revenue, margin, retention and customer value
• Ability to understand complex customer requirements and translate them into clear, practical solutions
• Strong communication and relationship-building skills
• Ability to work effectively with a wide range of customers, stakeholders and colleagues
• Confidence using insight and information to make balanced decisions
• Collaborative approach
• Ability to adapt approach as customer needs, market conditions and business priorities evolve
• Experience within telecommunications or technology would be valuable, with transferable experience from other complex, solution led environments also considered
• Offers of employment are subject to background checks, including criminal (DBS) and financial checks

Benefits

• Excellent basic salary plus bonus and Vodafone benefits
• Up to 28 days off plus bank holidays
• Paid time for charity work
• Discounts
• Vouchers
• Pension plan
• Learning tools
• Parental leave policies
• Home working kit ('Office in a Box')
• Flexible homebased working, with occasional company gatherings during the year