Amazon Connect Developer|| W2 WORK

ROLE ::- for Amazon Connect Developer (Woodlawn, MD)_____W2 WORK

• Design, develop, and implement AWS Connect solutions including IVR, call routing, ACD, chat, and integrations with AWS services (Lambda, Lex, DynamoDB, Kinesis, etc.).
• Modify and enhance existing Amazon Connect applications and workflows to meet new business requirements.
• Support and optimize existing AWS Connect processes by implementing updates or upgrades as needed.
• Collaborate with stakeholders to gather, review, and document business and technical requirements.
• Develop enterprise business solutions leveraging AWS Connect and related AWS Cloud services, following best practices and industry standards.
• Create and maintain process flow documentation for call routing, messaging, and other solution components.
• Contribute to solutions within the ServiceNow environment as required.
• Ensure robust access control, policy management, and interface configurations to support client processes.
• Communicate effectively with technical and non-technical stakeholders, providing recommendations for operational improvements.
• Work both independently and collaboratively in a fast-paced, deadline-driven enterprise environment.
• Demonstrate strong attention to detail and the ability to manage multiple priorities.

Required Qualifications

• Bachelor s degree in Computer Science, Mathematics, Engineering, or related field.
• 7+ years of experience with large enterprise frameworks and AWS Cloud platform.
• 3+ years of hands-on experience with Amazon Connect and call routing/messaging design.
• 3+ years of development experience with Node.js, Python, or Java.
• Experience with IVR, ACD, live chat, Lambda, Lex, Kinesis, and other AWS services.
• Strong interpersonal and communication skills.

Preferred Skills

• Experience delivering technology solutions in Federal government environments.
• Knowledge of change management, testing requirements, and tools for high system availability.
• Ability to adapt to dynamic work environments and operate across multiple priorities.
• Self-motivated with strong problem-solving skills and attention to detail.