Advisor & Customer Marketing Executive

Why this role matters

Join Vorwerk’s Advisor & Customer Marketing team to help bring our Advisor & Customer Marketing strategy to life across the UK & IE. As an Advisor & Customer Marketing Executive, you'll support the delivery of engaging marketing initiatives across Advisor engagement, customer promotions, incentives, recognition programmes, and commercial campaigns. You work helps ensure campaigns are well-coordinated, effectively executed, and aligned with business objectives to drive engagement and commercial success.

What you’ll do

• Support the planning and execution of Advisor and customer marketing initiatives aligned with commercial objectives.
• Coordinate customer promotions, incentives and engagement programmes, including campaign timelines, operational requirements and communications.
• Work closely with Sales, Customer Care, Digital and Brand Marketing teams to ensure successful campaign implementation.
• Support the development of marketing materials, toolkits and resources for Advisors and customers.
• Coordinate Advisor incentives, challenges and recognition programmes from planning through to fulfilment.
• Manage incentive operations including data validation, achievers communication, reward tracking and coordination with Procurement and Logistics.
• Support Executive Club activities, including recognition, gifting and achievement programmes.
• Gather feedback from Advisors and Sales teams to improve future engagement initiatives.
• Extract and analyse Advisor and customer marketing data using reporting tools such as Tableau.
• Track campaign performance, incentive participation, engagement KPIs and reward effectiveness.
• Prepare reports and insights to support future marketing initiatives.
• Support Advisor events, conferences and wider Advisor & Customer Marketing projects.

What you bring

• A passion for food and cooking, and an interest in creating campaigns that connect with food-loving customers and Advisors
• Experience in customer, trade, field or commercial marketing, CRM, sales operations, or similar role
• Strong organisational, analytical and stakeholder management skills, with the ability to manage multiple priorities effectively
• Confident working with Excel, marketing data and reporting or CRM tools
• Commercially aware, proactive and detailed-oriented, with a solutions focused approach
• Experience in direct selling, retail, franchise or B2B2C environments is advantageous
• Typically 1-2 years of relevant experience

Key Role Information

• Location: Richmond, TW9
• Hybrid working
• Reporting to: Advisor & Customer Marketing Manager
• Employment: Full time, Permanent
• You must have the right to work in the UK - visa sponsorship is not available

Why Vorwerk

Vorwerk is a global family-owned company with more than 140 years of heritage, known for creating premium household products that enrich everyday life. At the heart of its portfolio is Thermomix, Vorwerk’s iconic all-in-one smart cooking appliance, loved for making cooking easier, more inspiring and more enjoyable. Together, Vorwerk and Thermomix combine innovation, quality and a unique direct sales model to build strong relationships with Advisors, customers and food lovers around the world.

Inclusive hiring

We’re an equal opportunity employer. We welcome applications from all backgrounds and do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status. If you need reasonable adjustments during the application process, let us know

Interested?

If this sounds like a great fit for you, we’d love to hear from you. Please submit your CV and a short note highlighting your relevant experience in marketing, campaign coordination, data analysis or stakeholder management, and we’ll be in touch about the next steps.

Benefits include

Private Medical Insurance

Employee Discounts

Employee Assistance Programme

and more....