Account Executive/Community Manager (UK & Germany)

Overview

Raptor exists to bridge the gap between brands and the real lives of young people. We are a multidisciplinary marketing agency operating at the intersection of where youth meets culture.

In today's ever-evolving cultural landscape, young audiences expect more from the companies they engage with. Authenticity is non-negotiable, and brands must speak to youth culture in ways that resonate deeply and authentically. At Raptor, we help our clients navigate this complex landscape by tapping into the real voices and lived experiences of young people around the world.

With a global insight network of over 10,000 young people, we're constantly connected to the evolving youth landscape. This direct access allows us to decode what engages and motivates young audiences, ensuring every campaign we create resonates personally, collectively and culturally. Whether through immersive live experiences, content creation, social-first storytelling, brand partnerships or large-scale sampling campaigns, we design work that meets young people where they are—online, on campus and in real life.

Headquartered in the UK, with teams across Europe and North America, we partner with global, culture-led brands including Tinder, Jägermeister, Samsung, Canon and Deliveroo to create campaigns that drive relevance and long-term impact.

This role will initially be offered on a contract basis, with the opportunity to progress into a longer-term contract or permanent position for the right candidate. About You You're a strong communicator who is passionate about people.

You know how to build meaningful relationships and have a keen eye for identifying great talent. You're organised, adaptable and thrive in fast-paced environments. Whether it's recruiting the perfect brand ambassador or managing logistics and client communications you're always one step ahead.

You understand how digital, social and experiential marketing come together, and you're excited to connect the right people to the right campaigns. You're confident liaising with both clients and talent and have a genuine passion for youth culture and how youth community drives successful marketing outcomes.

As this role will support campaigns across both the UK and German, you are fluent in both German and English and have a strong understanding of German student life, university culture and the nuances of studying in Germany. You understand what motivates students, how to engage them authentically, and how campus culture differs across regions.

You're based in London (or within easy commuting distance) and are happy to travel regularly throughout the UK and France to support recruitment, client meetings and campaign delivery.

An interest in technology, innovation and emerging consumer trends would be a distinct advantage.

You're not just about filling roles - you care about creating impactful brand connections and student communities through the people you bring on board. You keep projects running smoothly, confidently manage multiple priorities and bring a positive, solutions-focused mindset to everything you do.

The Role

• Support the recruitment, onboarding and management of brand ambassadors for client campaigns across the UK and Germany.
• Build and grow Raptor's German student ambassador network through proactive campus recruitment and relationship building.
• Coordinate brand ambassador schedules, ensuring campaigns are staffed with the right talent.
• Manage brand ambassador social content, reviewing and approving submissions to ensure alignment with campaign objectives.
• Develop strong working relationships with clients, understanding their community requirements and campaign objectives.
• Act as the primary point of contact for brand ambassadors, providing ongoing support and clear communication.
• Create staffing profiles and talent presentations for client approval.
• Arrange meetings and liaise with clients to understand campaign staffing needs.
• Monitor live campaigns to ensure seamless execution and resolve staffing issues quickly.
• Support quality control of ambassador performance across both digital and live activations.
• Write status reports and contact reports to keep clients and internal teams informed.
• Facilitate youth insight sessions to support wider agency campaigns.
• Support budget management, ensuring staffing costs remain aligned with campaign budgets.
• Visit universities and campuses across the UK and France to drive recruitment and increase awareness of ambassador opportunities.
• Maintain accurate staffing records and complete administrative tasks to keep recruitment processes efficient.

Experience

• This role is ideal for someone looking to build a career in marketing, talent management, experiential events or youth marketing.
• Previous experience in recruitment, staffing, events, hospitality, campus marketing, student ambassador programmes or customer-facing roles is beneficial but not essential.
• Fluent in both German and English (spoken and written) is essential.
• A genuine understanding of French student life, university culture and the higher education landscape in France.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with confidence speaking to clients, ambassadors and colleagues.
• Comfortable using digital tools such as Google Workspace or Microsoft Office, with a willingness to learn new platforms.
• An interest in youth culture, social media, experiential marketing and brand experiences.
• Interest in technology, innovation and emerging consumer trends would be an advantage.
• A proactive attitude, willingness to learn and the ability to work independently as well as part of a team.
• Based in London (or able to commute), with the flexibility to travel regularly throughout the UK and Germany.

Key Competencies

Communication – You're confident communicating with clients, brand ambassadors and internal teams, building trusted relationships across multiple markets.

Recruitment & Talent Management – You know how to source, recruit and develop exceptional ambassador talent while maintaining a strong and engaged community.

Cross-Cultural Understanding – You understand the differences between UK and German student culture and can adapt recruitment and engagement strategies accordingly.

Project Delivery – You're highly organised and detail-oriented, ensuring staffing and ambassador programmes run smoothly and contribute to wider campaign success.

Collaboration – You work closely with strategy, creative and client services teams to ensure staffing plans align with campaign objectives.

Executional Excellence – You take pride in delivering well-organised, high-quality campaigns and ensuring the people representing our clients genuinely reflect the audiences they are engaging.